Privacy & Data Policy

1. Who We Are

Jojo Property Services Ltd

Email: info@jojopropertyservices.co.uk

Phone: 07305851573

We are the “data controller” for the personal information we collect from you.

2. What Information We Collect

When you make a booking with us — via our website form, by phone, or via WhatsApp — we may collect:

• Your name
• Phone number
• Email address
• Property address
• Booking details (service type, date, time, duration, add-ons)
• Any additional notes you provide about your property or the job (e.g. access instructions, specific requirements)

We do not collect or store any payment card details. Payments are made by bank transfer directly to us, so we do not process or hold card information at any point.

3. How We Use Your Information

We use your information to:

• Schedule and confirm your booking
• Contact you about your appointment (confirmations, reminders, or changes)
• Provide the cleaning service you've requested
• Send you an invoice or payment reference for bank transfer
• Respond to any queries, complaints, or feedback
• Keep basic business records as required for accounting and tax purposes

We do not use your information for marketing unless you have separately given us permission to do so, and you can opt out of any such communication at any time.

4. Lawful Basis for Processing

We process your personal data on the following legal bases:

• Contract: to provide the service you've booked with us
• Legal obligation: to meet accounting and tax record-keeping requirements
• Legitimate interest: to run and improve our business, such as contacting you about your booking

5. How We Store Your Information

Your information is stored securely via our booking system, email, and/or phone/WhatsApp records. We take reasonable steps to protect your data from unauthorised access, loss, or misuse.

We do not sell or share your personal information with third parties for marketing purposes. We may share limited information with cleaning staff assigned to your booking, solely for the purpose of carrying out the service (e.g. your address and access notes).

6. How Long We Keep Your Information

We retain personal data only for as long as necessary:

• Booking and contact details: for the duration of our working relationship, plus a reasonable period afterwards in case of repeat bookings or queries
• Financial records (e.g. invoices): as required by UK tax law, typically 6 years

7. Your Rights

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where we're not legally required to keep it)
• Object to or restrict certain processing
• Withdraw consent, where processing is based on consent

To exercise any of these rights, contact us at info@jojopropertyservices.co.uk or 07305851573.

8. Complaints

If you have concerns about how we handle your data, please contact us directly so we can resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.